FAW Vehicle Manufacturers SA (PTY) Ltd operates through an approved and accredited dealer network, providing sales and service support across the Southern African region. After sales agents have been specifically trained to provide emergency service support to customers wherever they may need it.
FAW recognises the need for a dealer network that is capable of providing only superior and professional sales and after sales support to its customers. In order to achieve this, FAW has developed a strategy that ensures these ideologies are met.
Plans for the future will result in even more sales and service representation in the major metropolitan areas and larger rural markets, with additional after sales support within strategically important smaller regions.
Owners of FAW dealerships include the Sirius Motor Group, Kelston Motors Group, Hallmark Motor Group, Cardinals and FAW itself.
A large part of the 12 000 m2 factory premises in Spartan, is FAW’s huge parts warehouse - supplying the three main regions in Gauteng, Durban and Cape Town, as well as the dealer body, and customers who do self-servicing.
FAW service dealers, with their innovative equipment and highly trained technicians, are able to competently service and repair all FAW trucks.
FAW Vehicle Manufacturers SA (PTY) Ltd offers technical training for any customer preferring to make use of in-house workshops and technicians. This extensive training ensures that the FAW vehicles are correctly maintained and provide optimal uptime.
Customers in need of specialised maintenance are assured of assistance from FAW Vehicle Manufacturers SA (PTY) Ltd, and its extensive dealer network.
Any new FAW truck driver will be provided with driver training to acquaint them fully with the vehicle.
Should a customer determine that a particular driver needs retraining for optimal output on a vehicle, FAW is always happy to oblige.
FAW Vehicle Manufacturers SA (PTY) Ltd supports its customers 24/7/365, whether on or off-road.
The FAW dedicated number, is linked to a ‘trigger number’ answered at a specialised Emergency Call Centre.
Resolution of incident is attempted telephonically, but, where required, assistance with towing is arranged.
Service Support Number: 0860 329 772
Every FAW vehicle is covered by a comprehensive warranty at industry standards, ensuring customers have complete peace of mind on their purchase.
The FAW warranty provides customers the assurance that FAW Vehicle Manufacturers SA (PTY) Ltd stands behind its claim of quality manufacturing.
FAW believes that our customers are central to everything we do, therefore we strive to ensure that all clients receive total customer satisfaction. Our customer service department is equipped to resolve any questions or queries you might have and endeavor to resolve any matter to ensure we keep to our promise of providing a superior customer experience.
Telephone: 010 590 9916